What Zalo can be connected to Hubspot?
Question: What is the Zalo account requirement that need to have for Integration purposes?
When referring to Zalo, most users commonly think of a Zalo Personal Account. However, for purposes beyond personal messaging, it’s important to distinguish it from Zalo OA and Zalo Business. So, what sets them apart? What type of Zalo can be integrated with Hubspot?
Zalo offers three types of accounts, each with distinct features:
| Features | Zalo OA (Official Account) | Zalo (Personal Account) | Zalo Business |
| Account Type Label Identity | Gold Verification Badge in Zalo Account Name and subtitle “Tài khoản OA” under Zalo Account Name | None | Label sticker “Business” under Zalo Account Name |
| Purpose | Business, marketing, customer support | Personal communication | Business management & customer interaction |
| Target Users | Businesses, brands, and organizations | Individuals | Small to medium businesses |
| Account Type | Public | Private | Business account linked to a personal Zalo account |
| Messaging | Can send broadcast messages, but limited | Unlimited messaging with friends | Can chat with customers, set up autoresponders |
| Friend Limit | No friends, but followers instead | Maximum 5,000 friends | Similar to personal but optimized for business |
| E-commerce Support | Product showcase, shop feature, order management | None | Product catalog, store management |
| Advertising | Can run ads and promotions | No ads | Supports Zalo Ads |
| Extended features using APIs | Zalo OA OpenAPI → Enables integration with other systems. Zalo Notification Service → Customer care service via API. Zalo Mini App → Integrates third-party applications into Zalo. | None | None |
To connect Zalo with Hubspot, you need a verified Zalo OA account including a Premium subscription.
(Refer to another blog: How to sign up for a Zalo Official Account?)
What preparation is needed to implement a Zalo OA and Hubspot Integration using HexaSync?
Question: How the integration between Zalo OA and Hubspot via HexaSync works? What preparation needs to be done for integration?
Integrating Zalo OA with HubSpot using HexaSync allows businesses to streamline communication and manage customer interactions efficiently. HexaSync acts as a middleware to synchronize data between Zalo OA and HubSpot, enabling seamless workflows. Here’s what you need to prepare for a successful integration:
- Zalo OA Account Setup: Ensure you have a verified Zalo OA account with a Premium subscription.
- HubSpot Account: Set up a HubSpot account with the necessary permissions to integrate with third-party apps.
- HexaSync Profile: Create a HexaSync profile to connect one Zalo OA account to one HubSpot account.
- API Access: Obtain API credentials for both Zalo OA (via Zalo OA OpenAPI) and HubSpot to enable data synchronization.
- Define Data Sync Needs: Identify the data you want to sync (e.g., customer messages, contact details) and any custom requirements.
- Technical Support: Coordinate with the HexaSync team to ensure proper setup and address any customization needs.
The integration process involves connecting Zalo OA’s messaging capabilities with HubSpot’s CRM, allowing HubSpot agents to manage Zalo conversations directly within the HubSpot platform.
HexaSync Pricing for Zalo OA and Hubspot Integration
Question: Is there any pricing for the integration? If yes, could you please share the pricing works? Is it by total account or others?
When integrating Zalo OA with Hubspot via HexaSync, customers should consider three key fees:
| Type | Total Amount | Description |
| Setup Fee | $500 | A one-time charge for establishing the connection between one Zalo OA and one Hubspot |
| Subscription Fee | $1800/year | An annual fee for using HexaSync to synchronize data between one Zalo OA and one Hubspot |
| Customization Fee | $480/day | For additional custom integrations beyond standard synchronization, HexaSync will discuss implementation timelines with the customer and charge $480 per man-day. |
One Zalo OA will be connected to one Hubspot account via one HexaSync Profile. The above fees apply to one HexaSync Profile. For multiple OA or Hubspot integrations or customization requests, the HexaSync team will provide additional consultation to optimize costs.
Zalo OA and Hubspot Integration using HexaSync Demonstration
Question: Could you please share the demonstration video on how the integration works and how will the Hubspot agent be able to receive the chat? In this video demonstration, we see this connected to the old Hubspot version.
HexaSync App is applicable for all Hubspot versions.
- Demonstration Video: Zalo OA Hubspot Integration – Messages Sync
These videos showcase the integration process, from setup to real-time chat synchronization, helping you understand how your team can benefit from this powerful connection.