The Challenges
Fabric & Fringe, a warehouse that manages a vast inventory of fabric products, faced multiple challenges in their ecommerce and inventory management processes. Their website, built on Joomla with the Hikashop extension, was frequently down, leading to no sales and significant frustration.
Furthermore, the warehouse team struggled with maintaining accurate data across multiple channels. They had to update their catalog data manually for both their Microsoft Dynamics RMS (Point of Sale Software) and their Joomla eCommerce website, which took considerable time and effort. The synchronization between stock data in their RMS and eCommerce platform was cumbersome, leading to delayed updates, and often, the stock information was not up-to-date on the online store.
To make matters worse, Microsoft announced that it would no longer support the Dynamics RMS 2.0 edition, leaving the warehouse with no clear solution for integrating their systems. They had also invested in a custom integration solution using database triggers to sync data between their Microsoft SQL Server-based RMS and Joomla’s MySQL database, but it failed to work correctly, making troubleshooting nearly impossible. Moreover, the custom integration wasn’t flexible enough to handle the uploading of product images from their local RMS server to the live ecommerce store.
The Solutions
HexaSync’s data integration platform provided the ideal solution for Fabric & Fringe. By migrating their Joomla-based website to Magento, HexaSync was able to streamline the data flow and solve the integration challenges. Using HexaSync’s platform, the warehouse was able to seamlessly synchronize product catalog data and stock levels between their Magento website and Microsoft Dynamics RMS, effectively eliminating the need for manual updates.
HexaSync’s powerful integration capabilities allowed Fabric & Fringe to automate and centralize their data management, reducing the errors and delays that previously plagued their operations. With HexaSync, the warehouse could now sync all product details, including images, without relying on complex or faulty custom integrations.
The Results
The implementation of HexaSync’s platform had a transformative impact on Fabric & Fringe’s operations:
- 50 hours saved per month: The warehouse no longer had to spend significant time manually updating the catalog and stock data to the eCommerce site. With automated synchronization, these tasks were completed effortlessly.
- $300K saved: The seamless integration between online and offline systems helped improve online-to-offline conversion rates, saving the business a substantial amount of money.
- 55K data changes synced: Over the course of the integration, HexaSync enabled the warehouse to sync 55,000 data changes across their systems, ensuring their product catalog and stock levels were always up-to-date.
By using HexaSync, Fabric & Fringe has been able to modernize their business, automate data synchronization, and ensure their online store operates smoothly, ultimately improving their efficiency and bottom line.
