Case Study: Indmar – Magento 2 x Infor Syteline Integration

Indmar, a leading marine engine manufacturer, faced significant challenges using the Infor Mongoose platform as an online portal. While Mongoose is well-suited for building Syteline ERP solutions, it fell short in terms of creating a dealer-friendly eCommerce site, handling warranty requests, and offering quick product searches. To overcome these obstacles and meet a tight three-month delivery window—after years of limited progress—Indmar turned to a modern, integrated approach.

The Problems

The core issues stemmed from Mongoose’s limitations:

1. Unsuitable for eCommerce and Warranty Management: While Mongoose excelled at building Syteline ERP functionality, it wasn’t designed to deliver a user-friendly online shopping or warranty management experience.
2. Difficult Maintenance and Customization: The system’s complexity made it challenging to maintain and tailor to the specific needs of Indmar’s dealers.
3. Slow Search Across Massive Databases: With nearly 20 million data records relating parts to engines, searching for the right product could take up to 3 minutes—an eternity for users who demand instant results.
4. API and Documentation Issues: The platform’s API did not behave as documented, especially regarding pagination, complicating integration efforts.
5. Excessive Complexity for Developers: With a multitude of features and limited clarity, the development team struggled to understand and optimize the entire system efficiently.
6. Tight Deadlines and Integration Requirements: Indmar had to deliver a functional, modern portal in just three months, something previously unattainable for years. The new solution needed to integrate seamlessly with their online portal and existing ERP workflows.

The Solution

To revolutionize the dealer experience, Beehexa and Indmar embraced a two-pronged strategy:

1. Building a New Portal on Magento 2 Community:
   Indmar replaced Mongoose with Magento 2 Community, an open-source eCommerce platform known for its flexibility, scalability, and extensive customization options. This allowed for a more intuitive interface, faster load times, and straightforward warranty management capabilities.
2. Seamless ERP Integration via HexaSync:
   Connecting Magento 2 with Infor Syteline ERP through the HexaSync Integration Platform ensured real-time data synchronization. Inventory updates, product details, and order information flowed effortlessly between systems—eliminating manual data entry and ensuring dealers always have accurate, up-to-date information at their fingertips.

The Results

By migrating to Magento 2 and employing HexaSync for seamless connectivity, Indmar transformed its online dealer portal:

1. Dramatically Improved Search Times: The search process dropped from a grueling 3 minutes to under 2 seconds, allowing dealers to find the right parts and engines almost instantly.
2. Efficient Warranty Management: Dealers can now manage warranty requests through a modern, user-friendly web portal, eliminating the need for emails or phone calls and reducing response times.
3. Streamlined Payment Processes: With a one-click credit card payment module integrated into Magento, dealers can quickly settle multiple invoices, improving cash flow and satisfaction.
4. Optimized and Automated Operations: Real-time synchronization between Magento and Syteline ERP saves countless hours previously spent manually updating data. This allows Indmar’s team to focus on more strategic initiatives and better support their dealer network.